Legal Rights & Protections

Consumer Rights Statement

Your rights and protections when using Coordify services

Last Updated: 11 November 2025

Introduction

At Coordify, we are committed to protecting and respecting your consumer rights. This Consumer Rights Statement outlines your rights when using our property management software and services, in accordance with applicable consumer protection laws including the UK Consumer Rights Act 2015, EU Consumer Rights Directive, and other relevant legislation.

Your Consumer Rights

1. Right to Clear Information

You have the right to receive clear, transparent, and accurate information about:

  • Our services, features, and functionality
  • Pricing, subscription terms, and any additional charges
  • Contract duration, renewal terms, and cancellation procedures
  • Data usage, storage, and security measures
  • Support availability and response times
  • Limitations, restrictions, or technical requirements

2. Right to Quality Service

Our services must:

  • Be of satisfactory quality and fit for purpose
  • Match the description provided in our marketing materials
  • Function as reasonably expected for property management software
  • Maintain reasonable uptime and availability (99.9% uptime guarantee)
  • Receive regular updates, maintenance, and security patches

3. Right to Fair Treatment

You are entitled to:

  • Fair and non-discriminatory access to our services
  • Contract terms that are clear, fair, and not misleading
  • Protection from unfair contract terms or hidden clauses
  • Equal treatment regardless of organization size or subscription tier
  • Transparent pricing without unexpected charges

4. Right to Data Protection & Privacy

Your data rights include:

  • Access to your personal and organizational data
  • Correction of inaccurate or incomplete data
  • Deletion of your data upon request (right to be forgotten)
  • Data portability in a commonly used format
  • Protection under GDPR and UK Data Protection Act 2018
  • Notification of any data breaches affecting your information

5. Right to Cancel (Cooling-Off Period)

For new subscriptions, you have:

  • 14-day cooling-off period from the date of subscription
  • Right to cancel without providing a reason
  • Full refund if cancelled within the cooling-off period
  • Pro-rata refund for unused service after the cooling-off period
  • Clear cancellation process accessible from your account

6. Right to Customer Support

You are entitled to:

  • Accessible customer support channels (email, phone, chat)
  • Reasonable response times based on your subscription tier
  • Assistance with technical issues and service questions
  • Onboarding support and training resources
  • Documentation and self-help resources

Remedies for Service Issues

If our services do not meet the standards outlined above, you have the right to:

1

Request a Fix

We will repair or correct service issues within a reasonable timeframe at no additional cost.

2

Price Reduction

If issues cannot be resolved, you may be entitled to a price reduction reflecting the diminished value of the service.

3

Full Refund

For significant service failures, you may be entitled to terminate the contract and receive a full or partial refund.

Making a Complaint

If you believe your consumer rights have been violated or you wish to make a complaint:

1

Contact Customer Support

Email us at [email protected] or call 02038752222

2

Formal Complaint

Submit a formal written complaint to [email protected]

3

Escalation

If unresolved, your complaint will be escalated to our senior management team within 5 business days.

4

External Resolution

You may refer unresolved disputes to alternative dispute resolution services or relevant consumer protection authorities.

Consumer Protection Authorities

If you are unable to resolve an issue directly with us, you may contact:

UK Consumers

Citizens Advice Consumer Service: 0808 223 1133
Website: www.citizensadvice.org.uk

EU Consumers

European Consumer Centre Network
Website: ec.europa.eu/consumers/ecc

Questions About Your Rights?

If you have any questions about your consumer rights or this statement, please contact us:

Email: [email protected]

Phone: 02038752222

Address: Coordify Ltd, 123 Property Lane, London, UK, EC1A 1BB